3 Ways to Celebrate Your Customers like Disney

One question cast members ask at Disney: Are you celebrating anything?! Disney loves to celebrate their guests! And you should too! Here are 3 reasons why guests love to celebrate at Disney and ways you should celebrate your customers. Recognition At Disney one thing is guaranteed-FREE celebration button. Guests can get a button for birthdays, anniversaries, 1st visit, and I’m celebrating. These small tokens allow the guests to share why they are celebrating during their whole visit. Cast Members are trained to celebrate guests, recognizing the button, and by mentioning a simple happy birthday or a congratulations for being cancer-free. Celebrate customers with a small token, they are choosing to celebrate with you! These buttons have become a park staple, and you can find homemade ones at online shops. Disney fans can find a favorite option, Park Bound Buttons, here. No Questions Asked “Is it really your birthday?” Of course, Disney will never ask this question! No proof of birthday required. Usually guests won’t take advantage of this, however, do not assume that they are. Even if it is not the exact day of their birthday, celebrate it! Celebrate your customer with no questions asked! No doubt that the guests are trying to get freebies. Make each celebration a memorable one, so they will be back for the next one.   The Freebies Being trained to celebrate is an important part of working at Disney. Cast Members are taught to look for the buttons and to acknowledge them. Make memorable moments when you celebrate your customers.  I celebrated my birthday at Disney and the day was filled with 2 free desserts,...

Disney Excellence Begins With Welcome Home

Walt Disney created Disneyland for one purpose–to be a place where kids and adults can come together and have fun. Simple right?! So what makes the Walt Disney experience unlike any other? Welcome home! These two words can be heard and read all across the Walt Disney World Resort, where I worked for 5 months on the Disney College Program. Welcome Home can be heard and read all around the property. Welcome home will keep families coming back to Disney in the years to come.Why do Cast Members say welcome home? Walt wanted his guests, not customers, to be welcomed to Disneyland as if he was welcoming him into his own home. The change in wording is what makes all the difference! When welcoming guests into your home, what do you do prepare? Usually this means that you’re cleaning, prepping food and altogether getting your home ready. But, what do you do to prepare for your business’ guests? Do you spend time making sure everything looks perfect? Disney cast members are trained to create the “stage” show ready. Small details and cleanliness go along way. Get ready for your guests, they will notice!  One of my favorite parts of working at Disney were guests who shared previous experiences with me. Grandparents would tell me about coming when Disney World was just Magic Kingdom, or parents share interactions their kids had with characters years ago. My small actions are the memories that families remember from their vacation. Build relationships with your customers, treat them as your own personal guests to make an impression on their experience. The small experiences is what...

The Most Magical Customer Experience

What do you want to be when you grow up? Kids in my elementary classes would write down reasonable answers; a doctor, lawyer, mom, or teacher. My answer was a little far fetched. I wanted to be a princess and live where Mickey Mouse does. Even as a kid I wanted to live in the most magical place on Earth. Adults and children everywhere know that Disney is known as the most magical place on earth.Whether this is through movies, tv or other advertisements. Disney World is also associated with providing the best customer service. This reputation is what keeps Disney cast members working at Disney for years. The ability to provide a magical customer experience is what Disney is known for. This legacy was started by Walt Disney himself when he opened Disneyland in California. Allowing guests to feel the magic while interacting with cast members (Disney employees), is what keeps families coming back for years to come! The same effect happens to employees, they are inspired to work at Disney to provide quality experiences to families who visit. This past year, I was able to participate in the Disney College Program. Every semester Disney recruits around 3,000 college students to work at Walt Disney World in Orlando, FL. Each student is given a role, and works for the company during a semester of college. When I first heard about the program, I couldn’t pass it up. My role was merchandise and my location was Epcot in the World Showcase. I was able to learn about the Walt Disney Company and uphold the traditions that makes the Disney experience so...