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Not Our Cup of Coffee

03/10/15 Comments Leave your thoughts

How long are you willing to wait for a cup of coffee? I would bet no longer than five minutes. More than that and your foot is tapping impatiently as you wait for your first sip of caffeine. I was recently the impatient foot-tapping customer at a local coffee shop. I’d gone to the shop a few times with very positive experiences, so I wanted to share it with my friends. We walked in the door to an untamed and poorly organized day at the coffee shop. Two of my friends received their orders, while the rest of us sat...

HARE CHEVROLET PARTNERS WITH PEOPLOCITY

03/04/15 Comments Leave your thoughts

Contact: Ally Conner Telephone: (317) 565-7905 Email: aconner@hareauto.com Hare Chevrolet and Peoplocity Join Forces to Change How Businesses Reach Their Customers Noblesville, IN: February 16, 2015 – Hare Chevrolet has partnered with Peoplocity, an Indiana-based startup that features a people-powered customer service mobile app, to change the way they engage with their customers. Peoplocity is a resource for businesses to use to gain feedback about what they are doing right and areas they can improve upon to better serve their customers. Business managers of multiple locations and large companies can get valuable, location-based, voice-of-the-consumer data in real-time, well ahead of...

CAMBRIA SUITES PARTNERS WITH PEOPLOCITY

02/19/15 Comments Leave your thoughts

Contact: Cathy Langlois                                                                                                           FOR IMMEDIATE RELEASE Telephone: (317) 442-4332 Email: cathy@peoplocity.com   Cambria Suites and Peoplocity Join Forces to Change How Businesses Reach Their Customers Noblesville, IN: February 17, 2015 –Cambria Suites has partnered with Peoplocity, an Indiana-based startup that features a people-powered customer service mobile app, to change the way they engage with their customers. The partnership is a result of the Noblesville Cares initiative through the Noblesville Chamber of Commerce, Noblesville Main Street and Peoplocity. Peoplocity is a resource for businesses to use to get private, direct feedback on how they are doing and areas they can improve upon...

Brian Bates Joins Peoplocity

02/18/15 Comments Leave your thoughts

Contact: Cathy Langlois                                                                                                                           FOR IMMEDIATE RELEASE Telephone: 317-442-4332 Email: Cathy@peoplocity.com Indianapolis, IN, February 18, 2015 – Peoplocity, an Indiana-based startup that features a people-powered customer service mobile app connecting businesses directly to their customers, announced today that Brian Bates has joined their organization as a Business Development Sales Leader. “Brian brings a passion for and understanding of customer service that is at the very core of Peoplocity. His understanding of business operations will enable him to successfully develop our business partnerships,” said George Klein, Peoplocity Founder/CEO. About Brian: A 2013 graduate of Indiana University’s Kelley School of Business, Brian has a...

When Customer Service Goes Social

02/17/15 Comments Leave your thoughts

Getting and responding to feedback should be a big part of your customer service routine. Let people know how to get in touch with you, and make it easy for them to use those channels. Respond quickly and efficiently.

News Release: Noblesville Parks & Recreation Partners with Peoplocity

02/12/15 Comments Leave your thoughts

  Mayor John Ditslear City of Noblesville – City Hall 16 S. 10th Street Noblesville, IN  46060 FOR IMMEDIATE RELEASE Contact:          Michael Hendricks Office:             317 776 6324 Date:               February 11, 2015   NOBLESVILLE PARKS & RECREATION PARTNERS WITH PEOPLOCITY (Noblesville, IN)…Noblesville Parks & Recreation has partnered with Peoplocity, an Indiana-based startup that features a people-powered customer service mobile app, to change the way they engage with their customers. Peoplocity is a resource for businesses to use to gain feedback about what they are doing right and areas they can improve upon to better serve their customers.  Business managers of multiple...

Are You Looking in the Rear View Mirror?

02/10/15 Comments Leave your thoughts

Would you drive to your next vacation destination looking in your rear view mirror? Ridiculous question, right? As a business owner, you make decisions that impact your customers’ experience. What information are you using to make those decisions? If you are getting feedback from your customers through surveys or other market research, you are running your business looking in the rear view mirror. Improving the individual and aggregate customer experience has a huge impact on the top and bottom line. In order to deliver a great customer experience, you need to get timely feedback that enables you to make quick...

Show Your Customers the Love

01/19/15 Comments Leave your thoughts

Can you recall the last time you experienced great customer service? Not just good service-great service! Service that made you think, “I love this place!”. This is the kind of service that you want to deliver in your own business or organization. In a study that tested 1,620 consumers, 63% said they felt their heart rate increase when they thought about receiving great customer service. For 53% of those tested, receiving great service triggered the same cerebral reactions as feeling loved. (American Express Service Study, September 2013) What does that mean for business owners? When it comes to service, it’s...

Peoplocity Changes the Way We View Customer Service

01/05/15 Comments Leave your thoughts

FOR IMMEDIATE RELEASE Contact: George Klein Telephone: 317-507-3031 Email: George@peoplocity.com PEOPLOCITY CHANGES THE WAY WE VIEW CUSTOMER SERVICE Peoplocity Brings Consumers and Businesses Together in a New Way Indianapolis, IN, December 18, 2014 – Peoplocity is an Indiana-based startup that features a people-powered customer service mobile app connecting businesses directly to their customers, often in real-time. With over 360 downloads, Peoplocity is changing the way businesses engage with their customers. Consumers get frustrated when they can’t easily find someone to help them, resulting in lost business and negative word of mouth advertising. The Peoplocity app allows consumers to privately message businesses with any problems,...