When Customer Service Goes Social

02/17/15 Comments Leave your thoughts

Getting and responding to feedback should be a big part of your customer service routine. Let people know how to get in touch with you, and make it easy for them to use those channels. Respond quickly and efficiently.

News Release: Noblesville Parks & Recreation Partners with Peoplocity

02/12/15 Comments Leave your thoughts

  Mayor John Ditslear City of Noblesville – City Hall 16 S. 10th Street Noblesville, IN  46060 FOR IMMEDIATE RELEASE Contact:          Michael Hendricks Office:             317 776 6324 Date:               February 11, 2015   NOBLESVILLE PARKS & RECREATION PARTNERS WITH PEOPLOCITY (Noblesville, IN)…Noblesville Parks & Recreation has partnered with Peoplocity, an Indiana-based startup that features a people-powered customer service mobile app, to change the way they engage with their customers. Peoplocity is a resource for businesses to use to gain feedback about what they are doing right and areas they can improve upon to better serve their customers.  Business managers of multiple...

Are You Looking in the Rear View Mirror?

02/10/15 Comments Leave your thoughts

Would you drive to your next vacation destination looking in your rear view mirror? Ridiculous question, right? As a business owner, you make decisions that impact your customers’ experience. What information are you using to make those decisions? If you are getting feedback from your customers through surveys or other market research, you are running your business looking in the rear view mirror. Improving the individual and aggregate customer experience has a huge impact on the top and bottom line. In order to deliver a great customer experience, you need to get timely feedback that enables you to make quick...

Show Your Customers the Love

01/19/15 Comments Leave your thoughts

Can you recall the last time you experienced great customer service? Not just good service-great service! Service that made you think, “I love this place!”. This is the kind of service that you want to deliver in your own business or organization. In a study that tested 1,620 consumers, 63% said they felt their heart rate increase when they thought about receiving great customer service. For 53% of those tested, receiving great service triggered the same cerebral reactions as feeling loved. (American Express Service Study, September 2013) What does that mean for business owners? When it comes to service, it’s...

Peoplocity Changes the Way We View Customer Service

01/05/15 Comments Leave your thoughts

FOR IMMEDIATE RELEASE Contact: George Klein Telephone: 317-507-3031 Email: PEOPLOCITY CHANGES THE WAY WE VIEW CUSTOMER SERVICE Peoplocity Brings Consumers and Businesses Together in a New Way Indianapolis, IN, December 18, 2014 – Peoplocity is an Indiana-based startup that features a people-powered customer service mobile app connecting businesses directly to their customers, often in real-time. With over 360 downloads, Peoplocity is changing the way businesses engage with their customers. Consumers get frustrated when they can’t easily find someone to help them, resulting in lost business and negative word of mouth advertising. The Peoplocity app allows consumers to privately message businesses with any problems,...

That Happens All the Time

12/07/14 Comments Leave your thoughts

Holiday air travel can bring out the worst in people. Add stress to an often chaotic system that already suffers from long lines, frequent delays, and short fuses, and the potential for an unhappy experience is greatly amplified. While a few airlines understand the need to go out of their way to help manage inevitable problems, many do not. Rude or callous responses to customer issues from overworked and stressed out employees can make matters far worse. Flying on a small regional commuter airline during the holidays, we were shuttled to the terminal in one of those small shuttle buses....