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That Happens All the Time

12/07/14 Comments Leave your thoughts

Holiday air travel can bring out the worst in people. Add stress to an often chaotic system that already suffers from long lines, frequent delays, and short fuses, and the potential for an unhappy experience is greatly amplified. While a few airlines understand the need to go out of their way to help manage inevitable problems, many do not. Rude or callous responses to customer issues from overworked and stressed out employees can make matters far worse. Flying on a small regional commuter airline during the holidays, we were shuttled to the terminal in one of those small shuttle buses....