2-Way Text Messaging for Business

Customers want to text you. You have limited resources. We have a solution.

Step up your digital game without losing the critical human touch.

Used by our clients for their customers at
TAM
Kentucky Derby
Herff Jones
Rose Bowl
Orange Bowl

Business messaging is changing customer conversations

98%

message open rate

5-7

simultaneous conversations

96%

customer satisfaction

The Messaging Platform that is Good for Your Business

 
 

We make digital communication easy and affordable. Engage in 2-way text conversations with on-the-go customers. Questions, updates, promotions, and feedback all in one custom-branded app. The perfect solution for contactless customer communications.

Two Way Messaging

Better Manage Customers Interactions

  • Interact with customers throughout their experience-marketing, sales, and service

  • Manage 5-7 customer conversations at one time

  • Send targeted 2-way outbound messages to customers

  • Give them the VIP human interaction they want

  • Route or escalate conversations to the right people

  • Keep customer conversations off personal phones

  • Market more effectively to customers

  • The perfect WFH customer care solution

Delight your customers

  • Your customers prefer texting over phone or email

  • It’s easy and convenient for busy on-the-go customers

  • Respond quickly and de-escalate situations

  • Human-powered text channel improves satisfaction

  • Messaging improves outcomes and retention

  • Get them off hold and on with their day

What our clients are saying

The messaging platform was instrumental in a retention strategy that saved business and our relationship with a national partner worth $22 million-dollars annually. 

VP of Sales

We can easily manage incoming messages. With group communication, we can proactively send students and parents important info, dates, events, reminders, and alerts which have drastically reduced incoming calls!

Patrick C., Sales Partner

Our travelers loved the app! We love being able to send updates and reminders during trips. We  have signed business by including the messaging platform in our proposals. 

Owner, Sports Travel Agency

What our clients' customers are saying

I like how this app puts all important info and dates in one place and makes it easy for me to ask questions. Very cool! Thank you!

Tina W., Indiana University

You deserve a 10 in every category! The text app worked very well. It made me feel like I could always get ahold of someone if I had a question. But I never had a question because your group answered them before I could ask. Job well done!!

Sue M., Rose Bowl Traveler

I just wanted to say thanks for setting up this app. It is customer service at its best. This company is very concerned with the best interest of the customer. Thank you.   

Cosme P., Texas A&M

Common Use Cases

 

-Deliver pre-trip information

-Send alerts and reminders throughout a trip

-Digital help desk for contactless interactions

-Give travelers a digital, mobile info package

-Effectively manage onsite resources

-Get valuable feedback from travelers 

 

-Send reminders and updates to students/parents

-Promote events and activities

-Reduce barriers for students/parents to ask questions

-Deliver links and PDFs to academic and health resources

-Provide mobile, digital help desk

-Get feedback from students/parents

 

-Provide VIP service on high-end products

-Communicate with dealers and sales partners

-Deliver promotions and alerts

-Provide a mobile help desk 

-Get real-time feedback on products

-Provide a conversational messaging channel

-Effectively deliver personalized communications

-Provide pre-sales assistance 

-Send promotional alerts

-Proactively communicate with customers 

-Contactless interactions

 

 

At Peoplocity, we are all about people!

Transform your customer experience with 2-way messaging.