Peoplocity Improves Customer Experience
George Klein, Peoplocity Founder & CEO, and Cathy Langlois, Executive VP, talk about the importance of engaging with customers.
Live Chat…Or Is It?
George Klein, Founder & CEO of Peoplocity, shares his thoughts on live chat. Is it the solution we’ve been waiting for or just another painful experience?
Happy CX Day 2018!
George Klein, Founder & CEO of Peoplocity, shares his thoughts on how businesses can improve the Customer Experience!
Can Your Clean Up Guy Do This?
Every employee plays a role in the customer experience. Make sure all of your employees are ready and able to assist customers at critical points throughout their journey.
Customer Service is Marketing
Organizations often operate in silos without thinking about how customer interactions in one department impact the work of other departments. Listen as George talks about how his experience with customer service effected his opinion of an entire brand.
How Big is Your Asterisk*?
Most marketing includes an asterisk, that tiny little star that gives you the fine print. We can expect some conditions when we buy a product or service, but when the fine print becomes too confusing or have too many conditions, we have to ask “How big is your asterisk?”
The Millennial Customer
Why should businesses be thinking about the millennial customers? George Klein, Founder & CEO of Peoplocity, shares his comments.
Proactive Customer Service
Proactive customer service avoids customer problems, frustrations and complaints. George Klein, Founder & CEO of Peoplocity, shares his comments.