Blog: 'Employee Engagement' Posts

Building a Lasting Culture of Employee Appreciation

03/03/17 Comments Leave your thoughts

Employee Appreciation Day is recognized on the first Friday in March. While an annual employee appreciation day is nice, building a lasting culture that values employees has a much greater impact. Businesses with a culture that values and engages employees enjoy higher productivity, lower absenteeism, lower turnover and higher profitability. Businesses that successfully build that culture also see positive results with customers. Numerous studies have found a direct link between engaged, happy employees and loyal, happy customers. Studies focused on employee engagement found that engaged employees are willing to go above and beyond for their companies and customers. There are many pieces that must...

Which Comes First–Great Employees or Great Service?

10/17/16 Comments Leave your thoughts

Employee engagement receives a great deal of attention. What is meant by that? Employee engagement is broadly considered to be the relationship between an organization and its employees. Employees who are engaged are enthusiastic about their work and actively support the organization. It makes sense then that employee engagement is linked to customer experience. Companies with engaged employees have been found to benefit by increased profits, decreased employee turnover and improved customer experience. According to a recent KPMG study, 70% of engaged employees report having a good understanding of customer experience versus just 17% of disengaged employees. In the same...