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We are Excited to Welcome Danielle!

05/15/18 Comments Leave your thoughts

Hello! My name is Danielle and I’m going to be an intern for Peoplocity this summer. I’m originally from the Cincinnati area but I moved to Indianapolis to attend college. This coming fall, I’ll be starting my senior year at the University of Indianapolis, where I am pursuing a triple major in Marketing, International Business, and Spanish. Last fall, I spent three months living and studying in Spain at the International College of Seville. While there, I was able to work on my Spanish speaking and writing abilities. I also had the opportunity to travel around Europe and Northern Africa...


2018 TechPoint Mira Awards

04/27/18 Comments Leave your thoughts

Peoplocity is a Nominee for 19th Annual TechPoint Mira Awards Honoring ‘The Best of Tech in Indiana’ From a record-breaking 205 applications, independent judging panels selected more than 100 companies, organizations, and individuals to advance as Mira Award nominees. Winners will be announced during a black-tie awards ceremony and gala on Saturday, April 28, at the JW Marriott — Indianapolis INDIANAPOLIS, Ind. — TechPoint, the growth initiative for Indiana’s technology ecosystem, has announced the nominees for its 19th annual Mira Awards presented by Angie’s List and Salesforce. The Mira Awards program is a six-month season of events and communications honoring...


Did You Lose a Customer Today?

12/06/17 Comments Leave your thoughts

Do you know if you lost a customer today? Chances are good that you did and don’t even know it. Studies have found that as high as 95% of customers don’t complain even when they have minor complaints about a business. They just don’t come back. What does this mean to your business? First, make it easy for your customers to voice complaints. Many people are uncomfortable bothering managers and frontline employees especially with minor issues. And when they do, follow these 5 golden rules for handling them in a way that makes your customers feel valued and important. After all,...


Customer Feedback Keeps Your Business in Top Shape

09/26/17 Comments Leave your thoughts

A few weeks ago, a friend of mine leased a new GMC vehicle. As part of the lease, he received a complimentary 3-month subscription to OnStar, the service that keeps a driver safe, connected and ready for the road. As part of this service, he receives a diagnostic report on many aspects of the vehicle including transmission, emissions, brakes, airbags, tire pressure, and oil life remaining. The report also reminds the driver of mileage and maintenance needed. It really is an amazing report full of feedback on the condition of various systems of the vehicle. The diagnostic report is great...


Five Digital Customer Courtesies

06/12/17 Comments Leave your thoughts

Common customer courtesies are behaviors employees demonstrate that affect the customer experience. How customers feel they are being treated, greatly impacts whether they make a purchase and whether they return to make additional purchases. In fact, 70% of buying experiences are based on how customers feel they are being treated and being treated poorly is the number one reason customers leave a business. Most businesses understand the importance of treating customers courteously when they walk through their doors. Acknowledging and greeting customers and a friendly, helpful attitude lets a customer know you care about them. A genuine interest in helping...


Attitude is Everything 

05/16/17 Comments Leave your thoughts

Experienced leaders know that they should hire for attitude, not skills. This is especially true for customer-facing employees. Mark Murphy, author  of Hiring for Attitude, tracked 20,000 new hires and found that 46% of them failed within 18 months. 89% of the time, the new hires failed due to problems associated with attitude. Attitude separates high performers from low performers and can affect the ability to work collaboratively with others, think innovatively, cope with failure and learn. Finding employees with the right attitude is especially important when hiring customer-facing employees. There is no definitive list of what those attitudes are. I...


Peoplocity Chosen for ACTE Global Conference

04/06/17 Comments Leave your thoughts

Peoplocity has been selected to present in the Association of Corporate Travel Executives (ACTE) Global Education Conference to be held April 23-25 in New York City. Peoplocity was chosen as an innovative and disruptive technology that is influencing the future of the travel industry. Peoplocity will be one of the technology companies featured in the ACTE Commons, an open customized learning space based on the seven spokes of the ACTE Ferris Wheel. Peoplocity will be on stage to highlight how its two-way text communication channel is supporting both the modern business traveler’s expectations and providing travel managers with data and...


Building a Lasting Culture of Employee Appreciation

03/03/17 Comments Leave your thoughts

Employee Appreciation Day is recognized on the first Friday in March. While an annual employee appreciation day is nice, building a lasting culture that values employees has a much greater impact. Businesses with a culture that values and engages employees enjoy higher productivity, lower absenteeism, lower turnover and higher profitability. Businesses that successfully build that culture also see positive results with customers. Numerous studies have found a direct link between engaged, happy employees and loyal, happy customers. Studies focused on employee engagement found that engaged employees are willing to go above and beyond for their companies and customers. There are many pieces that must...


Some Businesses Love Their Customers

02/13/17 Comments Leave your thoughts

It’s great to be loved by a business! You know the feeling. The warm, happy feeling you have when you walk out of a business and can’t wait to tell everyone about your special experience. Customer-friendly businesses know how to create that special feeling that make us loyal customers—for life! Customer-focused businesses make us feel special throughout our entire experience with them. They pay attention to details and provide the little extras that sweeten our experience. They make it easy for us to interact with them. And, of course, we love their products/services. Here a few companies that love their customers....


It Pays to Go the Second Mile

02/13/17 Comments Leave your thoughts

I am always impressed with the service I receive when I go to Chick-fil-A. Employees, who are making at or slightly above minimum wage, consistently create a great experience. In fact, I feel like I get as great of an experience at Chick-fil-a as I do at many high-end restaurants. Chick-fil-A is proof that businesses at lower price points can provide a great experience that leads to high customer satisfaction and loyalty. Chick-fil-A employees do a lot of little things that create that great experience. They do things like carry trays, refill drinks, and bring napkins and condiments to the...