09/16/19
We all love getting the VIP treatment from businesses, especially if we are loyal customers. It makes us feel like we’re valued customers. Businesses treat us like VIPs when they are trying to win our business. Unfortunately, that treatment fades pretty quickly once we become a customer. I’ve been a long-time customer of my cable company and recently contacted them three times over the course of a couple of months to talk about ways to reduce my monthly bill. I even told them I had a better offer from a competitor and if we couldn’t get close to that offer,...
03/08/19
Communicating with college students and their parents can be challenging. There is a lot of information to convey and a variety of ways the information can be delivered. In an effort to save time, all the information a student or parent needs to know about an event, such as graduation or student orientation, is often packed into a single email or sent in a big information packet through the mail. The amount of information is overwhelming and is barely read. If it is, readers will typically get a few high-level points, missing many of the important details. As a result,...
03/01/19
Contact: Cathy Langlois cathy@peoplocity.com 317-442-4332 Peoplocity Selected as a Nominee for 20th Anniversary TechPoint Mira Awards Honoring ‘The Best of Tech in Indiana’ INDIANAPOLIS, Ind. (February 12, 2019) — TechPoint, the nonprofit, industry-led growth initiative for Indiana’s technology ecosystem, announced the nominees for its 20th annual Mira Awards presented by Angie’s List and Salesforce. The Mira Awards gala—the biggest tech awards event in the state—celebrates the people, products, companies, and places chosen as ‘The Best of Tech in Indiana’. Peoplocity is a nominee in the Tech Service of the Year category, which recognizes this year’s best solution in the delivery...
05/15/18
Hello! My name is Danielle and I’m going to be an intern for Peoplocity this summer. I’m originally from the Cincinnati area but I moved to Indianapolis to attend college. This coming fall, I’ll be starting my senior year at the University of Indianapolis, where I am pursuing a triple major in Marketing, International Business, and Spanish. Last fall, I spent three months living and studying in Spain at the International College of Seville. While there, I was able to work on my Spanish speaking and writing abilities. I also had the opportunity to travel around Europe and Northern Africa...
04/27/18
Peoplocity is a Nominee for 19th Annual TechPoint Mira Awards Honoring ‘The Best of Tech in Indiana’ From a record-breaking 205 applications, independent judging panels selected more than 100 companies, organizations, and individuals to advance as Mira Award nominees. Winners will be announced during a black-tie awards ceremony and gala on Saturday, April 28, at the JW Marriott — Indianapolis INDIANAPOLIS, Ind. — TechPoint, the growth initiative for Indiana’s technology ecosystem, has announced the nominees for its 19th annual Mira Awards presented by Angie’s List and Salesforce. The Mira Awards program is a six-month season of events and communications honoring...
12/06/17
Do you know if you lost a customer today? Chances are good that you did and don’t even know it. Studies have found that as high as 95% of customers don’t complain even when they have minor complaints about a business. They just don’t come back. What does this mean to your business? First, make it easy for your customers to voice complaints. Many people are uncomfortable bothering managers and frontline employees especially with minor issues. And when they do, follow these 5 golden rules for handling them in a way that makes your customers feel valued and important. After all,...
09/26/17
A few weeks ago, a friend of mine leased a new GMC vehicle. As part of the lease, he received a complimentary 3-month subscription to OnStar, the service that keeps a driver safe, connected and ready for the road. As part of this service, he receives a diagnostic report on many aspects of the vehicle including transmission, emissions, brakes, airbags, tire pressure, and oil life remaining. The report also reminds the driver of mileage and maintenance needed. It really is an amazing report full of feedback on the condition of various systems of the vehicle. The diagnostic report is great...
06/12/17
Common customer courtesies are behaviors employees demonstrate that affect the customer experience. How customers feel they are being treated, greatly impacts whether they make a purchase and whether they return to make additional purchases. In fact, 70% of buying experiences are based on how customers feel they are being treated and being treated poorly is the number one reason customers leave a business. Most businesses understand the importance of treating customers courteously when they walk through their doors. Acknowledging and greeting customers and a friendly, helpful attitude lets a customer know you care about them. A genuine interest in helping...
05/16/17
Experienced leaders know that they should hire for attitude, not skills. This is especially true for customer-facing employees. Mark Murphy, author of Hiring for Attitude, tracked 20,000 new hires and found that 46% of them failed within 18 months. 89% of the time, the new hires failed due to problems associated with attitude. Attitude separates high performers from low performers and can affect the ability to work collaboratively with others, think innovatively, cope with failure and learn. Finding employees with the right attitude is especially important when hiring customer-facing employees. There is no definitive list of what those attitudes are. I...
04/06/17
Peoplocity has been selected to present in the Association of Corporate Travel Executives (ACTE) Global Education Conference to be held April 23-25 in New York City. Peoplocity was chosen as an innovative and disruptive technology that is influencing the future of the travel industry. Peoplocity will be one of the technology companies featured in the ACTE Commons, an open customized learning space based on the seven spokes of the ACTE Ferris Wheel. Peoplocity will be on stage to highlight how its two-way text communication channel is supporting both the modern business traveler’s expectations and providing travel managers with data and...
