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You Only Have 7 Seconds

11/30/15 Comments Leave your thoughts

Seven seconds — that’s all the time you have to make a positive, lasting impression on any new customer. The interactions with your employees and observations about your business that take place during this short window are critical to the customer experience. Do you know what it takes to make a great first impression and make your customers feel like stars? Take Pride in Your Appearance When it comes to making a positive first impression, appearance certainly matters. There are two elements to consider: the appearance of your business and that of your employees. Regarding your business, customers start to...


Comment Cards Waste Resources

11/09/15 Comments Leave your thoughts

On a recent visit to my workout center, I noticed an issue I wanted to comment on. When I asked how I could get in touch with management, I was surprised to be directed to a far corner where comment cards and the dusty comment box were located. Why was my upscale workout center still using an antiquated method for obtaining customer feedback? After asking for a pen, I completed the comment card, including my contact information. It took about 15 minutes of my time to find and complete the card. Then I waited to be contacted… I’m still waiting....


Peoplocity Provides Feedback Platform for WINweek Events

11/01/15 Comments Leave your thoughts

Peoplocity is providing the feedback platform for the second annual WINweek in Noblesville, Indiana. The Peoplocity app provides a easy way for event attendees to share their feedback. Rather than completing a survey at a later time, attendees use the Peoplocity app to immediately share their feedback on events and speakers. Attendees who send feedback will be entered in daily drawings for gift cards provided by Sweet Home Cupcakes, AH Collection, Maurice’s and Heidi Pops Gourmet Popcorn. Presented by Noblesville Chamber of Commerce, WINweek events are planned by and for women business leaders in Noblesville and provide a week of opportunities to...


George Klein Discusses Mobile App on 93.1 WIBC

10/07/15 Comments Leave your thoughts

On Sunday, September 27, 2015, Mel McMahon, CEO of Indiana Originals, spoke with George Klein, Founder and CEO of Peoplocity. The discussion focused on how Peoplocity is changing the way businesses and customers interact with one another via a mobile app. Listen to the Indiana Originals Local Business Spotlight every Sunday at 10:45AM on 93.1 WIBC! Click hear to listen to listen! Peoplocity is an Indiana Originals company. We help businesses capture more feedback, do more with that feedback and get more from it. The customer feedback platform features a free mobile app that connects businesses to consumers privately to provide feedback and resolve issues....


Celebrate Customer Service Week

10/04/15 Comments Leave your thoughts

Customer Service Week kicks off Monday, October 5! The theme this year is Everyday Heroes. Five goals for the week are: Boost morale, motivation and teamwork. Reward front line reps for the important work they do All Year Long. Raise company-wide awareness of the importance of customer service. Thank other departments for their support. Remind customers of your organization’s commitment to customer satisfaction. We want to recognize Everyday Heroes! Use our mobile app to send PRAISE to people who provide you great service this week and we’ll send you our Peoplocity koozie! Send us your STORIES about everyday heroes who...


Peoplocity is the Feedback Sponsor for Chamber Executives Conference

09/30/15 Comments Leave your thoughts

Peoplocity is the Feedback Sponsor for the Tri-State Conference to be held in Indianapolis from September 30-October 2. Conference attendees will use the Peoplocity app to provide feedback on the speakers, breakout sessions and other conference activities. The app provides an easy way for attendees to send their feedback immediately after a speaker or breakout session, attendees will share their feedback. Conference organizers will be able to engage with attendees using the app. The Tri-State Conference is co-hosted by the Indiana Chamber Executives Association, Chamber Executives of Ohio and Kentucky Chamber of Commerce Executives. Over 200 attendees will learn best...


Businesses Strategies that Improve the Customer Experience

09/28/15 Comments Leave your thoughts

Think about getting prepared for a trip. You take off work, clear your calendar, book a room, pack up the house, make sure someone watches the pets, and the list goes on and on. By the time you arrive at the destination, you want to relax and be taken care of. As a business you need to be prepared for these weary travelers, by providing useful services before they become discouraged and take their annoyance out on your staff. Businesses need to think about what the customer needs before the customer does. A perfect example was sent to us from...


My Internship With Peoplocity

09/10/15 Comments Leave your thoughts

Hi! I am Jodi Sprinkles and I was the Peoplocity marketing intern from January until August! I attend Indiana Wesleyan University and I major in marketing and business administration. My internship was offered through a program called Accelerate Indiana where students intern with Central Indiana startup companies. During my internship at Peoplocity I was able to work directly with the CEO and Vice President and help create long-term ideas for Peoplocity. I got to attend the Innovation Showcase, and hear more about startups in Indiana and learn more about building businesses in Indiana. I enjoyed putting some of the principles...


Peoplocity is a Sponsor of Prevail, Inc’s Signature Gala

08/20/15 Comments Leave your thoughts

Peoplocity is a proud sponsor of Prevail, Inc’s Signature Gala on August 22 at The Renaissance North in Carmel, Indiana. Peoplocity is providing the feedback platform for the event. Guests can send their feedback about the Gala to Prevail through the free Peoplocity app. Peoplocity will donate $1 to Prevail for each message sent. The Gala is the major fundraising event to support Prevail mission to educate and engage the community to prevent crime and abuse while helping restore the lives of those who have been affected. Prevail is the Victim Awareness and Support Program for Hamilton and surrounding counties and offers services, free...


Peoplocity Sets Up at Launch Fishers

08/18/15 Comments Leave your thoughts

By Joseph Knoop Peoplocity, a new startup business focused on easing customer-to-business communication, has set up shop in Fisher’s entrepreneurial business facility Launch Fishers. Peoplocity’s main service, a free phone app that directly connects customers to live company associates, aims to ease the burden of privately communicating complaints, compliments, or questions, no matter how big or small. “The problem that we’re solving is that consumers don’t have an easy mobile channel to get a hold of businesses, so they end up going to Twitter to voice complaints,” Peoplocity Founder and CEO George Klein said. “So businesses don’t hear from their...