Blog: Posts Written By

About

Personalized Service is the New Bar

01/07/16 Comments Leave your thoughts

The New Year is upon us, and 2016 brings new expectations for businesses. Forrester Research, a leader in business research and consulting, has released predictions for the coming year. According to the company, 2016 will be an extremely important year for businesses across the globe, and one of extreme leadership change. Using technology to better understand and personalize service is a common theme. Below we’ve highlighted a few of their predictions and what they mean for your business. Customers expect personalized services. Today’s customer expects a business to understand them as an individual, and to anticipate and respond to their unique...


You Only Have 7 Seconds

11/30/15 Comments Leave your thoughts

Seven seconds — that’s all the time you have to make a positive, lasting impression on any new customer. The interactions with your employees and observations about your business that take place during this short window are critical to the customer experience. Do you know what it takes to make a great first impression and make your customers feel like stars? Take Pride in Your Appearance When it comes to making a positive first impression, appearance certainly matters. There are two elements to consider: the appearance of your business and that of your employees. Regarding your business, customers start to...


Comment Cards Waste Resources

11/09/15 Comments Leave your thoughts

On a recent visit to my workout center, I noticed an issue I wanted to comment on. When I asked how I could get in touch with management, I was surprised to be directed to a far corner where comment cards and the dusty comment box were located. Why was my upscale workout center still using an antiquated method for obtaining customer feedback? After asking for a pen, I completed the comment card, including my contact information. It took about 15 minutes of my time to find and complete the card. Then I waited to be contacted… I’m still waiting....


George Klein Discusses Mobile App on 93.1 WIBC

10/07/15 Comments Leave your thoughts

On Sunday, September 27, 2015, Mel McMahon, CEO of Indiana Originals, spoke with George Klein, Founder and CEO of Peoplocity. The discussion focused on how Peoplocity is changing the way businesses and customers interact with one another via a mobile app. Listen to the Indiana Originals Local Business Spotlight every Sunday at 10:45AM on 93.1 WIBC! Click hear to listen to listen! Peoplocity is an Indiana Originals company. We help businesses capture more feedback, do more with that feedback and get more from it. The customer feedback platform features a free mobile app that connects businesses to consumers privately to provide feedback and resolve issues....


Celebrate Customer Service Week

10/04/15 Comments Leave your thoughts

Customer Service Week kicks off Monday, October 5! The theme this year is Everyday Heroes. Five goals for the week are: Boost morale, motivation and teamwork. Reward front line reps for the important work they do All Year Long. Raise company-wide awareness of the importance of customer service. Thank other departments for their support. Remind customers of your organization’s commitment to customer satisfaction. We want to recognize Everyday Heroes! Use our mobile app to send PRAISE to people who provide you great service this week and we’ll send you our Peoplocity koozie! Send us your STORIES about everyday heroes who...


Businesses Strategies that Improve the Customer Experience

09/28/15 Comments Leave your thoughts

Think about getting prepared for a trip. You take off work, clear your calendar, book a room, pack up the house, make sure someone watches the pets, and the list goes on and on. By the time you arrive at the destination, you want to relax and be taken care of. As a business you need to be prepared for these weary travelers, by providing useful services before they become discouraged and take their annoyance out on your staff. Businesses need to think about what the customer needs before the customer does. A perfect example was sent to us from...


My Internship With Peoplocity

09/10/15 Comments Leave your thoughts

Hi! I am Jodi Sprinkles and I was the Peoplocity marketing intern from January until August! I attend Indiana Wesleyan University and I major in marketing and business administration. My internship was offered through a program called Accelerate Indiana where students intern with Central Indiana startup companies. During my internship at Peoplocity I was able to work directly with the CEO and Vice President and help create long-term ideas for Peoplocity. I got to attend the Innovation Showcase, and hear more about startups in Indiana and learn more about building businesses in Indiana. I enjoyed putting some of the principles...


Interview with Jay Baer

05/20/15 Comments Leave your thoughts

George Klein, founder and CEO, of Peoplocity had an opportunity to interview with Jay Baer for his newest book on customer service, “Hug Your Haters”. Jay Baer is a New York Times Best Selling author and inspirational marketing speaker. His book Youtility is a New York Times Bestseller about “How can we help?” instead of just selling to your customers. He shows businesses how to genuinely help someone and create a customer for life. Now, Jay Baer is taking on customer service. He approached George Klein about his expertise on customer service. Klein was able to talk about customer service...


Are You a Kid Friendly Business?

04/28/15 Comments Leave your thoughts

For working parents, Saturday mornings are often the time to run errands. Many times, they run those errands accompanied by their young children. Taking kids in and out of car seats to make quick stops at the dry cleaners, bank, or pharmacy can be exhausting. Kids get tired and bored and parents lose their patience creating unpleasant scenes in businesses. As a business owner, you can do a few simple things to make your  business more kid friendly. Is your business “kid friendly”? Busy working parents trying to get a slew of errands crammed into a short weekend, with kids in tow,...


Landlord M.I.A.

04/13/15 Comments Leave your thoughts

My niece and her roommates ran into a serious case of landlord M.I.A this winter. Half the rooms of their house were not getting any heat.  Despite multiple email requests to the management company it was more than one month before the owner finally came to inspect the home and resolve the issue. Upon arrival, the landlord was shocked by the temperature.  He was also  extremely embarrassed of the entire situation. By failing to respond promptly, he let his customers reside in an unsafe environment. Putting his ethics and company into question and possibly left himself open to legal issues. His...