Blog: 'Feedback' Posts

The Power of Proactive Customer Service

11/05/17 Comments Leave your thoughts

Many companies provide traditional customer service. They wait until customers have questions or find out about problems before they take action. This is reactive service and can irritate customers, erode trust and destroy brands. Some examples include not informing customers about a delay in shipping or a delayed service call. An extreme example is GM’s delayed recall of 2.6 million vehicles for a defect that they knew existed and had already led to 13 deaths. While, companies often have to be reactive, there are opportunities to provide proactive customer service.  Proactive customer service is staying ahead of customer questions or...

Customer Feedback Keeps Your Business in Top Shape

09/26/17 Comments Leave your thoughts

A few weeks ago, a friend of mine leased a new GMC vehicle. As part of the lease, he received a complimentary 3-month subscription to OnStar, the service that keeps a driver safe, connected and ready for the road. As part of this service, he receives a diagnostic report on many aspects of the vehicle including transmission, emissions, brakes, airbags, tire pressure, and oil life remaining. The report also reminds the driver of mileage and maintenance needed. It really is an amazing report full of feedback on the condition of various systems of the vehicle. The diagnostic report is great...

Ignoring Customers is Risky Business

07/12/17 Comments Leave your thoughts

Consistently providing great service was the foundation that made my businesses successful. Continuous communication and training ensured all employees deeply understood our customer service culture. I believe that all customer feedback is good, including feedback about problems. That is valuable information we can use to improve. In fact, a problem handled quickly and effectively often results in a more loyal customer. So, it amazes me when I interact with businesses that don’t seem to care and in fact, ignore customers. I had a bad experience with an upscale restaurant and sent in a web form about the situation. A month later,...

Are Your Surveys Like the Election Polls?

01/16/17 Comments Leave your thoughts

The 2016 presidential election was significant for many reasons. Many feel it may be the most important election of our lifetime. The incredible inaccuracy of the polls stands out as one noteworthy aspect of the election. The political news reporters were shocked and embarrassed by how they blew the prediction of the election outcome. This is a clear demonstration of how decisions can be based on erroneous information. Some of the inherent flaws in polls are similar to problems with surveys. Poll predictions use several factors that are supposed to be representative of the population. Like polls, surveys are the...

Comment Cards Waste Resources

11/09/15 Comments Leave your thoughts

On a recent visit to my workout center, I noticed an issue I wanted to comment on. When I asked how I could get in touch with management, I was surprised to be directed to a far corner where comment cards and the dusty comment box were located. Why was my upscale workout center still using an antiquated method for obtaining customer feedback? After asking for a pen, I completed the comment card, including my contact information. It took about 15 minutes of my time to find and complete the card. Then I waited to be contacted… I’m still waiting....

Peoplocity Provides Feedback Platform for WINweek Events

11/01/15 Comments Leave your thoughts

Peoplocity is providing the feedback platform for the second annual WINweek in Noblesville, Indiana. The Peoplocity app provides a easy way for event attendees to share their feedback. Rather than completing a survey at a later time, attendees use the Peoplocity app to immediately share their feedback on events and speakers. Attendees who send feedback will be entered in daily drawings for gift cards provided by Sweet Home Cupcakes, AH Collection, Maurice’s and Heidi Pops Gourmet Popcorn. Presented by Noblesville Chamber of Commerce, WINweek events are planned by and for women business leaders in Noblesville and provide a week of opportunities to...

Peoplocity is the Feedback Sponsor for Chamber Executives Conference

09/30/15 Comments Leave your thoughts

Peoplocity is the Feedback Sponsor for the Tri-State Conference to be held in Indianapolis from September 30-October 2. Conference attendees will use the Peoplocity app to provide feedback on the speakers, breakout sessions and other conference activities. The app provides an easy way for attendees to send their feedback immediately after a speaker or breakout session, attendees will share their feedback. Conference organizers will be able to engage with attendees using the app. The Tri-State Conference is co-hosted by the Indiana Chamber Executives Association, Chamber Executives of Ohio and Kentucky Chamber of Commerce Executives. Over 200 attendees will learn best...