Tag Archive: customer complaints

Did You Lose a Customer Today?

12/06/17 Comments Leave your thoughts

Do you know if you lost a customer today? Chances are good that you did and don’t even know it. Studies have found that as high as 95% of customers don’t complain even when they have minor complaints about a business. They just don’t come back. What does this mean to your business? First, make it easy for your customers to voice complaints. Many people are uncomfortable bothering managers and frontline employees especially with minor issues. And when they do, follow these 5 golden rules for handling them in a way that makes your customers feel valued and important. After all,...