Tag Archive: customer data

What Your Customer Data Isn’t Telling You

01/12/18 Comments Leave your thoughts

On a recent trip, our pilot was excited to announce that he got us to our destination 20 minutes early. I was happy to hear that and it seemed my fellow passengers were too! As we sat on the tarmac, our pilot announced that we were so early there was no open gate. We waited awhile longer and then finally parked at a gate where we waited for someone to extend the walkway for us to deplane. In the end, we were actually on the plan longer than we would have been had we landed at on time.  This incident...