Problem? Call 1-800-WEHATEU
I am the CEO of Peoplocity. We help businesses hear directly from their customers, privately. Consumers use a mobile app to share feedback and resolve issues in real time. We like to say that we use technology to connect consumers with businesses to improve the customer experience. At Peoplocity, if a business is not yet a partner and they receive a message, we get the message to them and work to resolve issues. So, I was shocked by how badly a large national restaurant chain, and its local management mishandled a recent customer complaint. The customer is a well-respected community leader. His message was “It...