No Problem is a Big Problem
I like businesses that give me personal service and that little extra attention. I am willing to pay more at those businesses and I become a very loyal customer. Recently, I visited my local hardware store where I get that personal attention and service. With a little assistance, I got the supplies I needed and I headed to the checkout lane. I exchanged a few comments with the sales clerk, picked up my items and said, “Thank You” to which the sales clerk responded, “No Problem.” His response caught my attention. Of course it wasn’t a problem. “No problem” sounds...