Lessons from Southwest
I’ve flown several different airlines in the past few months. Most recently, I flew Southwest and was reminded how much I enjoy the flying with Southwest compared to other airlines. Southwest Company Culture Southwest has created a culture that is positive, fun and engaging for employees. Employees are happy and interact positively with customers. They are encouraged to be creative in the way they complete otherwise boring, repetitive tasks required by Federal regulations. One of my favorites was the flight attendant who asked, “Did anyone lose this?” Of course, we all looked up. The attendant was smiling and said, “Now...