Hospitality Desks have been a staple of travel management companies since the very beginning. The idea is well intentioned, make it as easy as possible for travelers to get the help that they need. Travel has changed a lot over the years, but the hospitality desk has more or less remained the same. Now that travelers can instantly access information from their smartphone, is a Dry Erase board the best place to put important updates? When seeking improvement, start with the end goal. The #1 goal of a hospitality desk is to provide a high level of service for travelers....
Alumni Travelers tend to range from 50-85 years old. These travelers remember when cell phones were bigger than their heads. An iPhone was merely science fiction when they were born. Now the majority of people have smartphones, and they use them to message friends and family while traveling. Percentage of Smart Phone Users (Aged 50+) Pew Research cites that 96% of Americans currently own some kind of cell phone. 81% of those Americans are using smartphones. 8 years ago, this was unheard of. In 2011 only 35% of people had smartphones. But what about your clients? If your travelers fall between...
On a recent trip, our pilot was excited to announce that he got us to our destination 20 minutes early. I was happy to hear that and it seemed my fellow passengers were too! As we sat on the tarmac, our pilot announced that we were so early there was no open gate. We waited awhile longer and then finally parked at a gate where we waited for someone to extend the walkway for us to deplane. In the end, we were actually on the plan longer than we would have been had we landed at on time. This incident...
Peoplocity has been selected to present in the Association of Corporate Travel Executives (ACTE) Global Education Conference to be held April 23-25 in New York City. Peoplocity was chosen as an innovative and disruptive technology that is influencing the future of the travel industry. Peoplocity will be one of the technology companies featured in the ACTE Commons, an open customized learning space based on the seven spokes of the ACTE Ferris Wheel. Peoplocity will be on stage to highlight how its two-way text communication channel is supporting both the modern business traveler’s expectations and providing travel managers with data and...
George Klein, CEO/Founder of Peoplocity, will participate in a panel discussion at the ACTE Education Forum in San Francisco on November 2. The interactive discussion will focus on the evolving role of the travel manager with specific emphasis on the economic challenges, new technologies, hotel forecasts and controlling spend on ground transportation. George will share his expertise on using technology to improve the traveler experience. Other panel members include Matt Doherty, RVP West, Lyft, Jeff Hillenmayer, Head-Corp Sourcing Americas at HRS and Dorian Stonie, Sr Manager, Global Travel at Salesforce. The panel will be moderated by Ralph Colunga, Sr. Director, Global Travel and Marketing Support...
Think about getting prepared for a trip. You take off work, clear your calendar, book a room, pack up the house, make sure someone watches the pets, and the list goes on and on. By the time you arrive at the destination, you want to relax and be taken care of. As a business you need to be prepared for these weary travelers, by providing useful services before they become discouraged and take their annoyance out on your staff. Businesses need to think about what the customer needs before the customer does. A perfect example was sent to us from...
It’s no secret that managing a business travel program today is about much more than just containing costs. Successful programs balance policies to achieve improved traveler productivity and satisfaction in addition to achieving high levels of compliance and cost reduction. Businesses with travel programs of any size can get helpful insights from the 2015 Business Travel Survey released by Travizon. The results identify specific areas that can improve the travel experience, increase productivity and add to the satisfaction and retention of your business travelers. Survey results were broken out by age group, frequency of travel as well as by status...
